Moving is exciting! Among all of the excitement, it can be easy to forget some of the most basic things you need to take care of. When moving into a new home, one of the first things you need to do, within a few days of closing, is get the utilities moved into your name! This sometimes comes with costs including paying to have your credit pulled, or if the home’s utilities are turned off, a fee to have someone come turn your utilities on!

We've compiled a list of who to call when changing utilities in Nashville!

Davidson County

Nashville Electric Service

Nashville Electric Service is one of the nation’s largest public electric utility companies. They provide energy to more than 360,000 customers in the Middle Tennessee area. Those who work for NES are committed to providing the community with excellent service and support. Their website offers online bill pay, power outage information, and details on how to make the switch to Green Power.

Contact Information

Main office located at 1214 Church St., Nashville, TN 37246

Office Hours: Open Monday through Friday from 8 AM to 6 PM

Phone: (615) 736-6900 or (615) 234-0000

To Transfer Service

To transfer NES service to a new address, call 615-736-6900. At the prompt, press 2 to reach an advisor.

Connection Fees

The connection fee on your first bill is non-refundable and covers administrative start-up costs when service is started or transferred. The following charges apply:

If power is on - $15

If power is off - $30 (future day) or $45 (same day)

Security Deposit

NES requires a security deposit of $250 before service can be connected. The deposit is automatically credited to your bill after 12 months of satisfactory payment history (i.e., no disconnections, no more than one returned payment and no more than two disconnect notices). If you close your account prior to that time, the deposit is applied to your final bill.

The security deposit can be waived with one of the following: 

  • Instant credit check with a credit bureau at no expense to the customer
  • Satisfactory payment history with NES within the past 12 months (i.e. no disconnections, no more than one returned payment and no more than two disconnect notices)

Davidson Metro Water Services

Davidson Metro Water Services provides clean water to the residents of Nashville. Residents can pay their bills online and contact customer support 24/7 to report a leak or request emergency services.

Contact Information

Main Office located at 1700 3rd Ave N. in Nashville

Phone: 615-862-4600

Email: MWSdispatchers@nashville.gov

To Request or Transfer Service

To request service to a new address call (615) 862-4600. 

Connection Fees

Residential customers starting water service must pay a non-refundable service initiation fee of:

$35.00 for guaranteed same day service

$25.00 for any day thereafter.

Piedmont Natural Gas

Piedmont Natural Gas provides their services to the residents of Tennessee, North Carolina, and South Carolina. In Tennessee, their natural gas services are provided to Robertson, Cheatham, Davidson, Wilson, Dickson, Williamson, Rutherford and Sumner counties. They install and repair natural gas to residential and commercial buildings and also convert home appliances over to natural gas power.

Contact Information

Main office located in Charlotte, NC

Office Hours: Monday - Friday: 6:30 a.m. to 6:00 p.m.

Phone: 800-752-7504

Email: customerselfservice@piedmontng.com

To Start Service (If you DO NOT have an active account with Piedmont Natural Gas already)

To start PNG service to a new address, call 1-800-752-7504.

Remember when scheduling your appointment:

  • Your electricity and water services must be active before your scheduled appointment date. If either of these services are not active when the technician arrives, it will result in delays establishing your natural gas service 
  • Our scheduling calendar will provide the first available appointment date. To increase the likelihood that your desired date is available, please provide as much notice as possible.

To Transfer Service (If you already have an account with Piedmont Natural Gas)

To transfer PNG service to a new address, call 1-800-752-7504 or click here.

Have the following information ready when you place your order:

  • Your Piedmont Natural Gas service account number 
  • Your email address 
  • The mailing address to which you would like us to send the final bill for the location where service is being disconnected